Consort XPR, A division of Consort World DMCC
Effective Date: 7 April 2025
About Us
We are Consort XPR, a division of Consort World DMCC, based in the United Arab Emirates and operating across the GCC region.
Our website address is: https://consortxpr.com.
Our business address is: 1102 The Dome Tower, Cluster N, Jumeirah Lakes Towers, Dubai, United Arab Emirates
Our Phone & WhatsApp number is: +971 44 31 4400
1. Terms and Conditions
1.1 Introduction
By accessing or using our website or services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully before proceeding.
1.2 Use of the Website
- Eligibility: You must be at least 18 years of age or accessing the website under the supervision of a legal guardian.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.3 Intellectual Property
All content on this website—including but not limited to text, graphics, logos, images, and software—is the property of Consort XPR or its content suppliers and is protected under international copyright and intellectual property laws.
1.4 Limitation of Liability
Consort XPR shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.
1.5 Governing Law
These terms are governed by the laws of the United Arab Emirates.
2. Privacy Policy
2.1 Introduction
Consort XPR values your privacy and is committed to protecting your personal data. This policy outlines what data we collect, how we use it, and your rights.
2.2 Who We Are
We are a UAE-based business operating under Consort World DMCC. You can find us online at https://consortxpr.com.
2.3 Data Collection
We may collect personal information such as your name, email address, phone number, IP address, and payment details when you:
- Register or create an account
- Place an order
- Subscribe to our newsletter
- Leave comments or upload media
- Contact us for support
2.4 Comments
When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string for spam detection.
An anonymized hash of your email address may be sent to the Gravatar service. Their privacy policy is available at: https://automattic.com/privacy.
Once approved, your profile picture may appear publicly alongside your comment.
2.5 Media
If you upload images to our website, avoid including embedded location data (EXIF GPS), as visitors can download and extract this data.
2.6 Cookies
- If you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last for one year.
- A temporary cookie is set on the login page to check cookie support; it is discarded when you close your browser.
- Login cookies last for two days; screen options cookies last for one year. If you select “Remember Me”, login persists for two weeks. Logging out removes these cookies.
- Editing or publishing a post will store a cookie with the post ID, which expires after one day.
2.7 Embedded Content
Articles may include embedded content (e.g. videos, images) from other websites. Such content behaves as if you visited the original site, which may collect your data and use cookies or tracking technologies.
2.8 Use of Data
We use your data to:
- Fulfill your orders and provide services
- Improve website functionality and customer experience
- Communicate with you, including sending marketing materials (with consent)
2.9 Data Protection
We use reasonable technical and organizational measures to protect your data from unauthorized access or disclosure.
2.10 Who We Share Your Data With
We do not sell or trade your data. If you request a password reset, your IP address may be included in the reset email. Your data may be shared with trusted partners (e.g. payment gateways, shipping services) only as necessary to complete transactions or as required by law.
2.11 How Long We Retain Your Data
- Comments and their metadata are retained indefinitely.
- Registered user profiles retain personal information indefinitely. Users can view, edit, or delete their information (except usernames).
- Website administrators can view and edit user profiles.
2.12 Your Rights Over Your Data
You may request:
- An export of your personal data we hold
- The deletion of your personal data (unless retained for legal or security reasons)
To exercise your rights, contact us at xpr@consortworld.com
2.13 Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
3. Shipping & Return Policy
3.1 Shipping
- Options: Various shipping methods are available at checkout.
- Processing Time: Orders are processed within 2 business days of payment confirmation.
- Delivery Estimates: Timeframes vary by destination and selected shipping method.
- Tracking: A tracking number will be emailed upon dispatch.
- Restrictions: We do not ship to certain regions or PO Boxes. If necessary, we will contact you to arrange alternatives.
3.2 Returns
- Eligibility: Items must be unused, in original packaging, and undamaged.
- Non-Returnable Items: Customized or personalized products and services.
- Procedure: Customers are responsible for return shipping via insured, trackable service. Returns should be sent to:
Consort XPR, 1102 The Dome Tower, Cluster N, Jumeirah Lakes Towers, Dubai, United Arab Emirates
4. Refund & Cancellation Policy
4.1 Cancellations
- Before Shipping: You may cancel an order for a full refund if it hasn’t been shipped.
- After Shipping: Follow the return policy for eligible refunds.
4.2 Refunds
- Review: Once we receive your return, we will inspect it and notify you of the refund status.
- Method: Approved refunds will be issued to your original payment method within [Insert number of days] business days.
4.3 Contact
For any refund or cancellation inquiries, please contact us at:
Phone: +971 44 31 4400
Email: xpr@consortworld.com